Check-In, Check-Out: Managing Hotel Operations

Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

With this 8^th Edition, some 30-plus years of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management.

The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out. The text is current even as it anticipates upcoming changes. It is accurate even as it describes the latest industry innovations.

Among the many changes features in this latest revision is this sample:

• Enhanced discussion on the perfect fill
• Five hundred plus glossary entries
• Importance of brands and branding
• Incidents (small case studies) at chapter ends
• Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation
• Carefully outlined chapters to speed reading and locate references
• Greening of the Industry: LEED (Leadership in Energy and Environmental Design)
• Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread)
• Real estate role in the lodging industry
• Renewed look at the bedroom: cleanliness, electronics, furnishing, linens, and more
• Reservation forecasting and its role in yield management
• Revised chapter sequence to recognize the natural flow of guests and records
• Self-service through kiosks and hand-held devices
• Topics not found in other texts: corporate housing, destination elevators, trade advertising contracts, and much more
• Use of professional vocabulary
• Varied charts, illustrations, and photos to aide comprehension
• Web Access to guests folios