Comebacks at Work: Using Conversation to Master Confrontation

Reardon, Kathleen Kelley; Noblet, Christopher T.

ISBN 10: 0061771023 / ISBN 13: 9780061771026

Published by Harper Business, 2010

About this Item

Seller Inventory # EBBV.0061771023.N

Bibliographic Details

• Title: Comebacks at Work: Using Conversation to Master Confrontation
• Publisher: Harper Business
• Publication Date: 2010
• Language: English
• ISBN 10: 0061771023
• ISBN 13: 9780061771026
• Binding: Hardcover
• Condition: new

About this title

Synopsis

A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffingtonPost contributor and professor at the Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace. Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.

About the Author

KATHLEEN KELLEY REARDON's newest book, the mystery thriller SHADOW CAMPUS, is her debut novel.  She has published 10 books and has been a featured political blogger for Huffington Post since 2006; is Professor Emerita at USC Marshall School of Business, and was named the UConn alumni association 2013 Humanitarian of the Year. She has appeared on The Today Show, NBC Nightly News and Good Morning America, and her research and writing have been the subject of hundreds of newspaper and magazine articles and broadcast news segments. Her first book, PERSUASION IN PRACTICE, (now in a revised edition), was described by Public Opinion Quarterly as "a landmark contribution to the field" of research and theory in persuasion. Her first trade book, THEY DON'T GET IT, DO THEY?, was based on her initial Harvard Business Review article "The Memo Every Woman Keeps in Her Desk," an HBR reprint best seller. Her latest HBR article is "Courage as a Skill."She published THE SECRET HANDSHAKE in 2000, an Amazon business and nonfiction bestseller that provides a rare and perceptive inside look at the politics of business; IT'S ALL POLITICS, which provides a deeper analysis of workplace politics; THE SKILLED NEGOTIATOR, and more recently COMEBACKS AT WORK: USING CONVERSATION TO MASTER CONFRONTATION. Her breakthrough Guide to International Business Gift Giving was used for many years by the White House Office of Protocol and protocol chiefs for nations and businesses worldwide. Dr. Reardon was earlier a professor of Communication Sciences at UCONN. She earned her Ph.D., at UMass Amherst with distinction and won the NCA national dissertation award. She is a member of Phi Beta Kappa, Phi Kappa Phi and Mortar Board. She has consulted for many individuals, and companies large and small around the world on topics related to communication, persuasion, negotiation and politics at work.