Command Performance : The Art of Delivering Quality Service (The Harvard Business Review Book)
Language: English
Published by Harvard Business School Pr September 1994, 1994
- Hardcover
- Used
Seller: Dial-A-Book, NARRABEEN, NSW, AustraliaDial-A-Book
AbeBooks seller since November 21, 2005
Condition: Used - Very good
US$ 12.04
Quantity: 1 available
Add to basketItem description from seller
8vo hardcover 260pp near fine / very good d/w. This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry.
Seller Inventory # 25784
- Title
- Command Performance : The Art of Delivering Quality Service (The Harvard Business Review Book)
- Author
- Martin, John E.
- Publisher
- Harvard Business School Pr September 1994
- Publication year
- 1994
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0875845622
- ISBN 13
- 9780875845623
- Seller catalogs
- Business
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Dial-A-Book
NARRABEEN, NSW, Australia
AbeBooks seller since November 21, 2005
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