Title: Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Publisher: Harvard Business Review Press
Publication Date: 1994
Language: English
ISBN 10: 0875845622
ISBN 13: 9780875845623
Binding: Hardcover
Condition: New

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Synopsis

Essays discuss service strategy, quality service delivery, and public sector service, and are accompanied by interviews with executives

About the Author

Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

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