Title: Communicating Change: Winning Employee Support for New Business Goals: How to Win Employee Support for New Business Directions (BUSINESS BOOKS)
Publisher: McGraw Hill
Publication Date: 1994
Language: English
ISBN 10: 0070364524
ISBN 13: 9780070364523
Binding: Hardback
Condition: Very Good
Weight: 540 grams

About this title

Synopsis

When a company decides to make a major organizational change��whether it's a new emphasis on customer service, quality management, restructuring or downsizing��managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.

Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:

Conveying the message through supervisors
Communicating face-to-face
Making the changes relevant to each work area

In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.

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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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