Communicating Change: Winning Employee Support for New Business Goals

Larkin, T.,Larkin, Sandar

ISBN 10: 0070364524 / ISBN 13: 9780070364523

Published by McGraw-Hill Education, 1994

About this Item

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Bibliographic Details

• Title: Communicating Change: Winning Employee Support for New Business Goals
• Publisher: McGraw-Hill Education
• Publication Date: 1994
• Language: English
• ISBN 10: 0070364524
• ISBN 13: 9780070364523
• Binding: Hardcover
• Condition: Very Good

About this title

Synopsis

When a company decides to make a major organizational change­­whether it's a new emphasis on customer service, quality management, restructuring or downsizing­­managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.

Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:

• Conveying the message through supervisors
• Communicating face-to-face
• Making the changes relevant to each work area

In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide