The Complete Guide to Conflict Resolution in the Workplace
Marick F. Masters; Robert R. Albright
Language: English
Published by Amacom Books, 2002
- Hardcover
- Used
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
AbeBooks seller since July 2, 2009
Condition: Used - Very good
US$ 56.19
Quantity: 1 available
Add to basketItem description from seller
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Seller Inventory # G0814406297I4N00
- Title
- The Complete Guide to Conflict Resolution in the Workplace
- Author
- Marick F. Masters; Robert R. Albright
- Publisher
- Amacom Books
- Publication year
- 2002
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0814406297
- ISBN 13
- 9780814406298
- Item weight
- 1.77 pounds
But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.
This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:
* an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.
"Synopsis" may belong to another edition of this title.
About the Author
Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.
"About the title" may belong to another edition of this title.
ThriftBooks-Dallas
Dallas, TX, U.S.A.
AbeBooks seller since July 2, 2009
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