The Complete Guide to Conflict Resolution in the Workplace

Masters, Marick F.; Albright, Robert R.

ISBN 10: 0814406297 / ISBN 13: 9780814406298

Published by Amacom Books (edition Special ed.), 2002

About this Item

With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 0814406297-8-1-29

Bibliographic Details

• Title: The Complete Guide to Conflict Resolution in the Workplace
• Publisher: Amacom Books (edition Special ed.)
• Publication Date: 2002
• Language: English
• ISBN 10: 0814406297
• ISBN 13: 9780814406298
• Binding: Hardcover
• Edition: Special ed.
• Condition: Very Good
• Dust Jacket Condition: Dust Jacket Included

About this title

Synopsis

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

* an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.

About the Author

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.