Easy ways of dealing with difficult people.

Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life.
—Jargon-free, practical advice and strategies—for home and at work
—Unique approach based on behavioral patterns, not simply personality types
—Includes tactics on diffusing tense encounters in any situation
—Features tips for “cutting the cord” when personal relationships become too difficult

About the Authors

Arlene Matthews Uhl is a psychotherapist, professor of developmental psychology, and the author of numerous self-help books, including Seven Keys to Calm, The Complete Idiots Guide® to Pleasing Your Man, and The Complete Idiots Guide® to Pleasing Your Woman. Her articles have been published in Money Magazine, McCalls, San Francisco Chronicle, Chicago Tribune, and Poets & Writers.

Arlene Matthews Uhl is a psychotherapist, professor of developmental psychology, and the author of numerous self-help books, including Seven Keys to Calm, The Complete Idiot?s Guide� to Pleasing Your Man, and The Complete Idiot?s Guide� to Pleasing Your Woman. Her articles have been published in Money Magazine, McCall?s, San Francisco Chronicle, Chicago Tribune, and Poets & Writers.

Arlene Matthews Uhl is a psychotherapist, professor of developmental psychology, and the author of numerous self-help books, includingSeven Keys to Calm, The Complete Idiots Guide� to Pleasing Your Man, and The Complete Idiots Guide� to Pleasing Your Woman. Her articles have been published inMoney Magazine, McCalls, San Francisco Chronicle, Chicago Tribune, and Poets & Writers.

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