Complex Service Delivery Processes: Strategy to Operations, Second Edition

Jean Harvey

ISBN 10: 0873898001 / ISBN 13: 9780873898003

Published by Quality Press, 2011

About this Item

Well packaged and promptly shipped from California. Partnered with Friends of the Library since 2010.

Seller Inventory # BAY_18_SH_050449

Bibliographic Details

• Title: Complex Service Delivery Processes: Strategy to Operations, Second Edition
• Publisher: Quality Press
• Publication Date: 2011
• Language: English
• ISBN 10: 0873898001
• ISBN 13: 9780873898003
• Binding: Soft cover
• Edition: 2nd Edition
• Condition: New

About this title

Synopsis

This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need.Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success.This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.