How to be Confident and Assertive at Work: Practical Tools and Techniques That You Can Put into Use Immediately

This book will restore your confidence, help you command more respect at work, and be more assertive. It will enable you to: be valued for who you are, ask for what you are entitled to, say "no" when you have the right to do so, have your opinions and ideas heard and respected, stand up for yourself, and handle difficult situations calmly and successfully. It also provides a step-by-step guide on how to deal with some of the most common situations you are likely to face during your working life—including asking for a pay raise!

Suzanne Potts is an international motivational speaker and management trainer who from 1989 has achieved success in delivering assertiveness skills within  Eastern Europe since 1989. Conrad Potts is a psychologist, consultant, and management trainer. He is particularly well known for his one-to-one coaching at senior level and for helping to build world class teams. Conrad and Suzanne run Teamskills, a network of management and leadership consultants dedicated to excellence in the development of leadership and team skills. They have 60 years combined experience in training organizations and their staff to be assertive.