The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.

About the Author

Prudence Bowman Kestner is president of the Institute for Organizational and Personal Transformation, Inc. (I-OPT). Formerly she was the associate director of the American Bar Association's Section on Dispute Resolution (ABA/ADR).

Larry Ray is an attorney in private practice. He served as executive director for the National Association for Community Mediation (NAFCM) and for the American Bar Association (ABA) Section of Dispute Resolution. He provides training for the American Management Association (AMA), the Maryland State Highway Administration, and the Graduate School, USDA. He arbitrates for the National Association of Securities Dealers (NASD) and United States Arbitration and Mediation (USAM). He mediates for the World Banks Group, the United States Postal Service, the National Archives, and the U.S. Office of Special Counsel. He serves as a senior instructor for the George Washington University School of Law and Keller Graduate School.

Kestner and Ray have conducted trainings in communication, conflict management, mediation, and negotiation.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

Goodbooks-Wien
Austria

Sale & Shipping Terms

Terms of Sale

� 1 Geltungsbereich
Die folgenden Allgemeinen Gesch�ftsbedingungen gelten f�r alle Gesch�ftsbeziehungen zwischen uns und unseren Kunden. Ma�geblich ist jeweils die zum Zeitpunkt des Vertragsschlusses g�ltige Fassung. Diese AGB gelten nur gegen�ber Verbrauchern. Verbraucher sind nat�rliche Personen, die ihre Bestellung zu einem Zweck aufgeben, der weder der gewerblichen oder selbst�ndigen beruflichen T�tigkeit des Bestellers zuzurechnen ist.
Abweichende, widersprechende oder erg�nzende AGB werden...

More Information

Shipping Terms

Versandzeit �sterreich 1-4 Werktage, Europa ca. 1 Woche.

Shipping rates from Austria to U.S.A.

Shipping rates from Austria to U.S.A.
Order quantity	30 to 40 business days	20 to 29 business days
First item	US$ 85.39	US$ 95.40

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.