Consumer Value : A Framework for Analysis and Research

Morris Holbrook

ISBN 10: 0415191939 / ISBN 13: 9780415191937

Published by Routledge, 1998

About this Item

nach der Bestellung gedruckt Neuware - Printed after ordering - 'Consumer Value' is one of the few books which attempts to define and analyze exactly what it is that consumers want. The theme of 'serving' the customer and customer satisfaction is central to every formulation of the marketing concept. The major types of value are identified and related to one another through an innovative framework based around eight concepts: efficiency, excellence, status, esteem, play, aesthetics, ethics, and spirituality. 'Consumer Value' contains an broad range of contributions and a highly individualistic approach, this book is guaranteed to shed new light on the subject. Contributors: Stephen Brown, Kent Grayson, Morris B. Holbrook, France Leclerc, Richard L. Oliver, Marsha L. Richins, N. Bernd H. Schmitt, Craig Smith, Michael R. Solomon and Janet Wagner.

Seller Inventory # 9780415191937

Bibliographic Details

• Title: Consumer Value : A Framework for Analysis and Research
• Publisher: Routledge
• Publication Date: 1998
• Language: English
• ISBN 10: 0415191939
• ISBN 13: 9780415191937
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 234W x 156H x 12D millimeters 234 millimeters width by 156 millimeters height by 12 millimeters depth
• Weight: 342 grams

About this title

Synopsis

As shoppers, what factors influence our decision to purchase an object or service? Why do we chose one product over another? How do we attribute value as part of the shopping experience? The theme of 'serving' the customer and customer satisfaction is central to every formulation of the marketing concept, yet few books attenpt to define and analyse exactly what it is that consumers want. In this provocative collection of essays, Morris Holbrook brings together a team of the top US and European scholars to discuss an issue of great importance to the study of marketing and consumer behaviour. This ground-breaking, interdisciplinary book provides an innovative framework for the study of consumer value which is used to critically examine the nature and type of value that consumers derive from the consumption experience - effiency, excellence, status, esteem, play, aesthetics, ethics, spirituality. Guaranteed to provoke debate and controversy, this is a courageous, individualistic and idiosyncratic book which should appeal to students of marketing, consumer behaviour, cultural studies and consumption studies.

About the Author

Morris Holbrook