Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

Jan Van Bon; Arjen de Jong; Axel Kolthof

ISBN 10: 9087531281 ISBN 13: 9789087531287

Published by Van Haren Publishing, 2008

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About this Item

May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9087531281I4N00

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Synopsis:

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach?

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Bibliographic Details

Title: Continual Service Improvement Based on ITIL ...
Publisher: Van Haren Publishing
Publication Date: 2008
Binding: Paperback
Condition: Very Good
Dust Jacket Condition: No Jacket

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