Title: Continuous Process Improvement: A Practical Guide (Quality Improvement Series)
Publisher: Pfeiffer
Publication Date: 1999
Language: English
ISBN 10: 0787950831
ISBN 13: 9780787950835
Binding: Paperback
Condition: Good
Dust Jacket Condition: No Jacket
Weight: 0.6 pounds

About this title

Synopsis

An easy-to-apply illustration of a basic process-improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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