Customer Centered Selling: Eight Steps to Success from the Worlds Best Sales Force

The author suggests a series of steps for effective selling, and discusses the biggest myths in selling, the best kept secret in selling, and strategic decision making

Robert L. Jolles is a master corporate trainer and one of the most sought after business speakers in the country.  His programs and twenty plus years of delivery have allowed him to amass a client list that reads like a Who’s Who of Fortune 500 Companies.  He not only successfully sold for two of the most respected sales institutions in the nation, New York Life & Xerox; he was instrumental in creating, delivering and managing Xerox Corporation’s highly touted customer sales training programs.  A published author of three best-selling books, and President of Jolles Associates, Inc., his programs teach you the lessons taught by Xerox to their sales force and customers.  These programs have allowed him to amass a client list that reads like a Who’s Who of Fortune 500 companies.  He lives in Great Falls, Virginia.