Customer Experience Management: How to Design, Integrate, Measure and Lead
Language: English
Published by Tasora Books, 2018
- Softcover
- Used
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- Title
- Customer Experience Management: How to Design, Integrate, Measure and Lead
- Author
- Tavsan A. Nihat,Erdem Y. Can,Tavsan Nihat,Erdem Can
- Publisher
- Tasora Books
- Publication year
- 2018
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1934690953
- ISBN 13
- 9781934690956
The concept of Customer Experience is the ideal solution for any company that wants to sustain differentiation, foster customer loyalty, and secure financial growth. By expertly managing the Customer Experience, you CAN warm the hearts of your customers, win their loyalty and outperform the competition in a fresh, unique way.
The eye-opening book from Dr. Erdem and Dr. Tavsan: Customer Experience Management: How to Design, Integrate, Measure and Lead breaks down exactly what Customer Experience is, and how to manage it through world-class methodologies. Anyone can start applying this step-by-step walk through immediately and, grow base of loyal customers and secure more financial growth.
Did you know? In 2017, in collaboration with Dr. Erdem, Dr. Tav an designed a ''Customer Experience Management'' curriculum as a Bologna-accredited graduate level course and became the pioneering academician lecturer on ''Customer Experience Management'' as a standalone course.
"Synopsis" may belong to another edition of this title.
About the Author
After around a 20-year career as a marketing practitioner and executive, Dr. Nihat Tavsan earned an Executive MBA degree and based his Ph.D. thesis on his cutting-edge ''Customer Experience Management'' concept. He contributed to the creation of numerous corporate and business level ''macro to micro'' strategic plans and worked with companies to set them up. Dr. Tavsan has conducted a wealth of research studies on critical components of Customer Experience, such as Customer Retention, Segmentation, Brand Loyalty and Customer Satisfaction. His expertise in Consumer Behavior, Organizational Transformation and Data Science, as well as his development of advanced quantitative and qualitative methods, models and actionable deep algorithms related to Customer Experience Management.
Can Erdem, PhD
Dr. Y.Can Erdem, MBA and Ph.D., brings both knowledge and real-time experience to this book. Having participated in over 20 published studies, he has conducted corporate management seminars and taught Customer Relationship Management and Strategy courses. On the practical side, he was a General Manager at General Electric Tradanet A.S and a Sales/Marketing Manager at Fresenius AG for years.
"About the title" may belong to another edition of this title.
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