Title: Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships
Publisher: Kiplinger Books
Publication Date: 2001
Language: English
ISBN 10: 0938721828
ISBN 13: 9780938721826
Binding: hardcover
Condition: Good
Weight: 22 ounces

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(Kiplinger Books) A presentation of all of the necessary steps businesses should take in order to ensure that their clients keep coming back. A guide to being the best at customer service, with an emphasis on fostering repeat business and customer referrals. Twelve tools for maintaining and strengthening customer relationships. DLC: Customer services--United States.

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