The Customer Service Activity Book

Darryl S. Doane

ISBN 10: 0814472591 / ISBN 13: 9780814472590

Published by American Management Association, 2005

About this Item

pp. xvii + 302.

Seller Inventory # 263159259

Bibliographic Details

• Title: The Customer Service Activity Book
• Publisher: American Management Association
• Publication Date: 2005
• Language: English
• ISBN 10: 0814472591
• ISBN 13: 9780814472590
• Binding: Soft cover
• Condition: New

About this title

Synopsis

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.

The Customer Service Activity Book presents an array of dynamic and engaging activities that:

* Reinforce what good customer service is -- and is not
* Demonstrate how to work together most constructively and efficiently
* Prove the value and the importance of "sharing the load"
* Show how to increase productivity and performance while enhancing relationships with customers

Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

About the Author

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.