The Customer Service Activity Book
Language: English
Published by Amacom Books, 2005
- Softcover
- New
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.Romtrade Corp.
AbeBooks seller since April 17, 2013
Condition: New
US$ 45.28
Quantity: 2 available
Add to basketItem description from seller
Seller Inventory # ABBB-3236
- Title
- The Customer Service Activity Book
- Author
- Doane, Darryl S.; Sloat, Rose D.
- Publisher
- Amacom Books
- Publication year
- 2005
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0814472591
- ISBN 13
- 9780814472590
The Customer Service Activity Book presents an array of dynamic and engaging activities that:
* Reinforce what good customer service is -- and is not
* Demonstrate how to work together most constructively and efficiently
* Prove the value and the importance of "sharing the load"
* Show how to increase productivity and performance while enhancing relationships with customers
Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.
"Synopsis" may belong to another edition of this title.
About the Author
Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.
"About the title" may belong to another edition of this title.
Romtrade Corp.
STERLING HEIGHTS, MI, U.S.A.
AbeBooks seller since April 17, 2013
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