Title: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Publisher: Routledge
Publication Date: 1999
Language: English
ISBN 10: 1578200466
ISBN 13: 9781578200467
Binding: Soft cover
Edition: 5th or later Edition
Condition: New

About this title

Synopsis

Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

About the Author

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

"About this title" may belong to another edition of this title.

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