Customers.com

Read by the AuthorThree Cassettes, 5 hoursPatricia Seybold has advised major companies not only on the technical requirements for a successful electronic commerce strategy, but also on the management, marketing, sales, and customer support systems necessary to create an infrastructure that seamlessly blends a company?s e-commerce initiative with overall business.It all starts with customers. For the past several years, Seybold has been working with electronic commerce pioneers who have made life easier for their customers by figuring out what they want and designing their Internet strategy accordingly. Seybold?s guide is packed with insights on how both Fortune 500 giants and smaller companies have created e-commerce initiatives that place them well ahead of their competitors.With additional in-depth examples from American Airlines, Amazon.com, Babson College, Bell Atlantic, Dell Computer, PhotoDisc, General Motors, and Cisco Systems, Customers.com is an exceptionally rich source of ideas and information; the one audiobook you need to stay in business in the rapidly changing era of electronic commerce.

Patricia B. Seybold is the founder and CEO of the Patricia Seybold Group, a worldwide strategy and technology consulting firm based in Bost, Massachusetts. A computer industry consultant for more than twenty years, today her firm specializes in helping companies use technology to build better relationships with their customers, and to streamline the information and business processes that affect customers and other partners in the value chain.