Delivering Knock Your Socks Off Service
Performance Research Associates
Language: English
Published by AMACOM, 2006
- Softcover
- Used
Seller: HPB Inc., Dallas, TX, U.S.A.HPB Inc.
AbeBooks seller since September 15, 2017
Condition: Used - Very good
US$ 4.74
Quantity: 1 available
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- Title
- Delivering Knock Your Socks Off Service
- Author
- Performance Research Associates
- Publisher
- AMACOM
- Publication year
- 2006
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0814473652
- ISBN 13
- 9780814473658
- Edition
- 4th Edition
* meet customers expectations and satisfy their needs
* become easy to do business with
* determine the right times to bend or break the rules
* become fantastic fixers and powerful problem-solvers
* cope effectively with "customers from hell."
Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.
"Synopsis" may belong to another edition of this title.
About the Author
Performance Research Associates, Inc., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits. It is located in Minneapolis, Minnesota.
"About the title" may belong to another edition of this title.
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