Performance Research Associates (63 results)
- Softcover
Seller: Your Online Bookstore, Houston, TX, U.S.A.Your Online Bookstore
Contact seller5-star sellerCondition: Used - Very good
US$ 4.32
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good.
- Softcover
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.Once Upon A Time Books
Contact seller4-star sellerCondition: Used - Fair
US$ 1.70
US$ 3.95 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library o…r without dustjacket.
- Softcover
Seller: Orion Tech, Kingwood, TX, U.S.A.Orion Tech
Contact seller5-star sellerCondition: Used - Good
US$ 5.77
Free ShippingShips within U.S.A.Quantity: 1 available
paperback. Condition: Good.
- Softcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contact seller5-star sellerCondition: Used - Good
US$ 5.88
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Bush, John (illustrator).
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- Softcover
Seller: ZBK Books, Carlstadt, NJ, U.S.A.ZBK Books
Contact seller5-star sellerCondition: Used - Good
US$ 5.89
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: good. Fast & Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy. Bush, John (illustrator).
- Softcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contact seller5-star sellerCondition: Used - Very good
US$ 6.49
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bush, John (illustrator).
- Softcover
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.ThriftBooks-Reno
Contact seller5-star sellerCondition: Used - Very good
US$ 6.49
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bush, John (illustrator).
- Softcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Very good
US$ 6.49
Free ShippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bush, John (illustrator).
- Softcover
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.Once Upon A Time Books
Contact seller4-star sellerCondition: Used - Good
US$ 2.67
US$ 3.95 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .
- Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
US$ 6.73
Free ShippingShips within U.S.A.Quantity: 3 available
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bush, John (illustrator).
- Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - Very good
US$ 6.99
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Very Good. Very Good condition. 20th Anniversary edition. 5th edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bush, John (illustrator).
- Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - Very good
US$ 6.99
Free ShippingShips within U.S.A.Quantity: 2 available
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
- Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - As new
US$ 6.99
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects.
- Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - Very good
US$ 6.99
Free ShippingShips within U.S.A.Quantity: 2 available
Condition: Very Good. Very Good condition. 3rd edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
101 Activities for Delivering Knock Your Socks off Service
Applegate, Jill, Performance Research Associates Staff, Thomas, Ann
- Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
US$ 7.08
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
US$ 7.15
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. 4 Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Very good
US$ 7.15
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Very Good. 4 Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Softcover
Seller: Lighthouse Books and Gifts, Lincoln, NE, U.S.A.Lighthouse Books and Gifts
Contact seller5-star sellerCondition: Used - Very good
US$ 2.00
US$ 5.25 shippingShips within U.S.A.Quantity: 1 available
Soft cover. Condition: Very Good. 3rd Edition. This trade sized paperback book on providing stellar service is in great shape and looks new. The covers are shiny with no wear or marks. The spine is very tight with no wear or creases. The pages are white with no wear or marks. 36 chapters in four parts: The Fundamentals, The How…Tos, Problem Solving, and Taking Care of You. 184 pages.
- Softcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contact seller5-star sellerCondition: Used - Good
US$ 6.36
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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- Softcover
Seller: Von Kickblanc, Québec, QC, CanadaVon Kickblanc
Contact seller5-star sellerCondition: Used - Near fine
US$ 1.00
US$ 10.00 shippingShips from Canada to U.S.A.Quantity: 2 available
Encuadernación de tapa blanda. Condition: Muy bien. 4ª Edición. Muy bueno/ Very good.
- Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
US$ 7.15
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
US$ 7.15
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Softcover
Seller: HPB Inc., Dallas, TX, U.S.A.HPB Inc.
Contact seller5-star sellerCondition: Used - Very good
US$ 6.17
US$ 3.75 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
- Softcover
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
Contact seller5-star sellerCondition: Used - Very good
US$ 3.83
US$ 7.44 shippingShips from United Kingdom to U.S.A.Quantity: 2 available
Paperback. Condition: Very Good. What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back. In this trusted customer service classic, the renowned bu…siness training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that dont. For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with: proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bush, John (illustrator).
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Delivering Knock Your Socks Off Service : 20th Anniversary Edition
Performance Research Associates (COR); Bush, John (ILT); Thomas, Ann (EDT); Applegate, Jill (EDT)
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: Used - Good
US$ 10.23
US$ 2.64 shippingShips within U.S.A.Quantity: 4 available
Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Bush, John (illu…strator).
- Softcover
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
Contact seller5-star sellerCondition: Used - Good
US$ 6.24
US$ 6.64 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bush, John (illustrator).
- Softcover
Seller: Books From California, Simi Valley, CA, U.S.A.Books From California
Contact seller4-star sellerCondition: Used - Very good
US$ 7.92
US$ 4.99 shippingShips within U.S.A.Quantity: 1 available
paperback. Condition: Very Good. Bush, John (illustrator).
- Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - Very good
US$ 12.98
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
- Softcover
Seller: Textbooks_Source, Columbia, MO, U.S.A.Textbooks_Source
Contact seller5-star sellerCondition: Used - Good
US$ 9.20
US$ 3.99 shippingShips within U.S.A.Quantity: 4 available
paperback. Condition: Good. Fifth. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Bush, John (illustrator).
- Softcover
Seller: Lexington Books Inc, Idaho Falls, ID, U.S.A.Lexington Books Inc
Contact seller5-star sellerCondition: Used - Very good
US$ 9.75
US$ 5.75 shippingShips within U.S.A.Quantity: 1 available
Paperback. Condition: Very Good. Contents are tight and clean. Bush, John (illustrator).
