Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Performance Research Associates
Language: English
Published by AMACOM, 2003
- Softcover
- Used
Seller: Lighthouse Books and Gifts, Lincoln, NE, U.S.A.Lighthouse Books and Gifts
AbeBooks seller since June 12, 2001
Condition: Used - Very good
US$ 2.00
Quantity: 1 available
Add to basketItem description from seller
This trade sized paperback book on providing stellar service is in great shape and looks new. The covers are shiny with no wear or marks. The spine is very tight with no wear or creases. The pages are white with no wear or marks. 36 chapters in four parts: The Fundamentals, The How Tos, Problem Solving, and Taking Care of You. 184 pages.
Seller Inventory # 102069
- Title
- Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
- Author
- Performance Research Associates
- Publisher
- AMACOM
- Publication year
- 2003
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 081440765X
- ISBN 13
- 9780814407653
- Edition
- 3rd Edition
- Dimensions
- 8vo - over 7¾ - 9¾" tall
* See things from the customer's point of view * Become a fantastic fixer and a powerful problem solver * Cope with "customers from hell" * And avoid The 10 Deadly Sins of Customer Service
Today's customer is smarter, more demanding, and more mobile than ever. Once again, Delivering Knock Your Socks Off Service delivers the strategies, techniques, and tips that will keep those customers coming back.
"Synopsis" may belong to another edition of this title.
About the Author
Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books.
"About the title" may belong to another edition of this title.
Lighthouse Books and Gifts
Lincoln, NE, U.S.A.
AbeBooks seller since June 12, 2001
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 7.00 | US$ 13.00 |
Payment methods
- Cash
- Check
- Money Order
Store description
Small store less than 10,000 books featuring many different kinds of books including Christian, popular press, limited editions, out-of-print, private press, older and rare books. Store is located in the heart of South Lincoln at 49th and Old Cheney Roads. We sell some brand new books but most are previously read and described as such. We take great pains to accurately describe each book and encourage all to read the descriptions carefully. We continue to list more books daily. You are welcome to inquire about a specific book or books.…
Specialty
Hymnals, Textbooks, Children's books, Education books, Unusual books, Limited print books, Old books, Christian books, Out of print books, Rare booksSeller's business information
Lighthouse Books and Gifts
4849 Old Cheney Road
Lincoln, NE U.S.A. 68516
Terms of sale
WE accept CHECKS, POSTAL & COMMERCIAL MONEY ORDERS, and ECOMMERCE through ABEBOOKS.COM. We will hold checks for up to seven working days to ensure validity and ship immediately thereafter. We do not at this time accept any credit cards at the store. All payments must be in American dollars. We accept returns of books within 10 days of receipt but only if the book is not as described.
SHIPPING
Shipping charges are kept to a minimum and reflect the buyer's request (either media rate or priority). U.S. Media rate (7-15 days) $2.50 1st book and $1.00 each additional. U.S. Priority rate (3-6 days) $5.50 1st book and $2.50 each additional. Please inquire via e-mail about international rates. International first class rate is used whenever possible. Insurance is available and advisable for $1.50 - $2.00 and U.S. Postal tracking for orders within the US is available for $1.50. We provide free postal tracking on domestic mail on orders over $5.00. MEDIA MAIL RATE POSTAGE IS FREE FOR ORDERS OVER $100.00!
Shipping terms
Orders usually ship within 2 business days. Shipping costs are based on books weighing up to 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.