Delivering Knock Your Socks Off Service
Performance Research Associates, .
Language: Spanish
Published by Thomas Nelson Publishing, 2012
- Softcover
- Used
Seller: YESIBOOKSTORE, MIAMI, FL, U.S.A.YESIBOOKSTORE
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Condition: Used - As new
US$ 72.96
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Add to basketSeller Inventory # 1602552371-VB
- Title
- Delivering Knock Your Socks Off Service
- Author
- Performance Research Associates, .
- Publisher
- Thomas Nelson Publishing
- Publication year
- 2012
- Condition
- As New
- Binding
- paperback
- Language
- Spanish
- ISBN 10
- 1602552371
- ISBN 13
- 9781602552371
- Edition
- 4th Edition
Para hacer que los clientes de hoy en dia continuen regresando, usted no puede tan solo darun buen o incluso fabuloso servicio al cliente. Usted tiene que exceder susexpectativas.
Completamente actualizado con nuevas tecnicas para ayudarlo a trabajarexitosamente hasta con los clientes mas dificiles, !Wow! Deje al cliente boquiabierto con un servicio fuera de serie provee consejos y estrategias probados para: cumplir conlas expectativas de los clientes y satisfacer sus necesidades; hacer que seamas facil que la gente realice negocios con uno; determinar los momentosapropiados para romper las reglas; convertirse en fantasticos reparadores ypoderosos solucionadores de problemas; enfrentar efectivamente a "clientesinfernales", !y mucho mas!
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