Title: It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
Publisher: William Morrow & Co
Publication Date: 1990
Language: English
ISBN 10: 0688088961
ISBN 13: 9780688088965
Binding: hardcover
Condition: New
Weight: 19 ounces

About this title

Synopsis

A professional retail consultant discusses the basic principles, strategies, and methodology of providing good customer service

Reviews

This work is the latest in an increasing number of books lamenting the decline of service in American businesses. Glen, a retail consultant, provides numerous examples of the poor service he and others have received from airlines, hotels, hospitals, restaurants, and retail companies across the country. His examples are entertaining and easy to identify with, but tend to only highlight the problem rather than provide any insight or solution. For this, readers should consult William Davidow and Bro Uttal's Total Customer Service: The Ultimate Weapon ( LJ 9/1/89). Nevertheless, there might be some demand at public libraries for this book, especially since it is to be serialized in Suc cess magazine. BOMC and Macmillan Executive Book Club selection.
- Robert Logsdon, Indiana State Lib., Indian apolis
Copyright 1990 Reed Business Information, Inc.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

BennettBooksLtd
CA, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Shipping Terms

Orders ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	7 to 30 business days	3 to 14 business days
First item	US$ 6.95	US$ 9.95

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.