Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations

Costantino, Cathy A.; Merchant, Christina Sickles

ISBN 10: 0787901628 / ISBN 13: 9780787901622

Published by Jossey-Bass, 1995

About this Item

Seller Inventory # 0787901628-4-15092087

Bibliographic Details

• Title: Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
• Publisher: Jossey-Bass
• Publication Date: 1995
• Language: English
• ISBN 10: 0787901628
• ISBN 13: 9780787901622
• Binding: Hardcover
• Condition: Fair
• Weight: 20 ounces

About this title

Synopsis

Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn'tbe so costly or counter-productive. This book presents a clear,step-by-step approach for developing conflict management systemswithin any organization that anticipate the inevitability ofconflict and deal with it in a effecient, cost-effective way. Theauthors, both promiment experts in the field, present a structuredprocess for assessing conflict management programs in order toimprove them or to implement new ones. As such, this book serves asan excellent resource for organization development and humanresource professionals and consultants interested in proactivelytackling the business concerns that conflict brings.

About the Author

CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.