Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
Language: English
Published by Program on Negotiation, 1993
- Softcover
- Used
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- Title
- Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
- Author
- Ury, William
- Publisher
- Program on Negotiation
- Publication year
- 1993
- Condition
- As New
- Binding
- paperback
- Language
- English
- ISBN 10
- 1880711036
- ISBN 13
- 9781880711033
Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
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