Employee Retention: Solving the Healthcare Crisis

Labor shortages continue to plague hospitals across the nation despite higher wages and increased work flexibility. Why are nurses, pharmacists, and allied health professionals still leaving the field and more importantly, what can hospitals do to retain them? The new book Employee Retention: Solving the Healthcare Crisis, goes beyond quick fixes and provides a strategic approach for retaining valuable employees. The authors discuss the underlying issues that are fueling the retention crisis, and use an in-depth survey of recruiting and retention practices in leading hospitals to illustraemployer of choice, organized around six strategies aimed at improving patient care and employee satisfaction: Ensuring employee role clarity Focusing on accountability Standardizing practices Ensuring availability of appropriate supplies and equipment Creating a patient-centered environment Designing multiple patient care delivery models Employee Retention also contains a chapter devoted solely to cross-industry best practices which can be replicated in the healthcare environment. Find out how leading companies like Federal Express Corporation, Johnson & Johnson, and Southwest Airlines foster loyal and committed employees.

Rita E. Numerof, Ph.D., is president of Numerof & Associates, Inc. (NAI), a strategic management consulting firm based in St. Louis, Missouri. Dr. Numerof's career has included experience as a hospital administrator, clinician, academician, and director of a healthcare MBA program. Michael N. Abrams, M.A., is vice president and managing partner of Numerof & Associates, Inc. (NAI). Mr. Abrams is a widely published author in management journals and a frequent presenter to business audiences throughout the country.