Employee Surveys That Make a Difference: Using Customized Feedback Tools to Transform Your Organization

For some companies, employee surveys have become a catalyst for change that provides executives and employees with additional insight on key drivers of organizational performance. For other companies, employee surveys are a bureaucratic, paper-passing waster of time: Employees say they never see any changes while managers dont like to administer the surveys and have difficulty interpreting and using the results. Al managers hope survey efforts will be the catalyst for organizational change, but many fail to realize that goal.

Employee Surveys That Make a Difference provides powerful tools that can help companies tap their most important resources employees. Folkman addresses key results from employee surveys? When is the right time to conduct an employee survey? How can surveys gather key information without wasting time on non-essential measures? How can companies align their employees be reconciles through accurate survey interpretation? With this book, businesses can stop spinning their wheels with off-the-shelf surveys that dont work, and with the help of their employees, companies can get down to real changes that dramatically improve that bottom-line.

Joe Folkman is a founding principal of Novations Group, Inc., where he helps organizations design assessment tools and feedback processes. He has over 20 years of experience in survey research, analysis, and consulting in organizational diagnosis, management assessment, customer service analysis, and managing change processes.

Folkman is the author of Turning Feedback into Change and Making Feedback Work. He has received a master's degree in organizational behavior and a doctorate in social and organizational psychology from Brigham Young University. His research has been published in the Wall Street Journal, among other publications.