FINANCIAL SERVICES TECHNOLOGY: PROCESSES, ARCHITECTURE AND SOLUTIONS, 2E

Financial Services Technology, Second Edition explains how banks and financial institutions use technology and explores how fintech companies are revolutionizing the financial services industry. It examines innovation areas and emerging technologies, including digital currencies, blockchain, artificial intelligence, and mobile payments. Key concepts related to cybersecurity, operational risk, and regulation are reviewed in the context of how they impact financial institutions and fintech companies. This book will serve as a valuable reference for industry professionals and as a learning guide for students and newcomers to the industry.

TABLE OF CONTENTS

Chapter 1 Introduction

PART 1 FOUNDATIONS

• Chapter 2 Business Process Management
• Chapter 3 Solution Architecture
• Chapter 4 Technology Solution Delivery
• Chapter 5 Technology Infrastructure and Operations

PART 2 BANKING TECHNOLOGY

• Chapter 6 Banking Contexts
• Chapter 7 Deposits and Cash Management
• Chapter 8 Lending and Debt Collection
• Chapter 9 Payments
• Chapter 10 Trade Services and Finance
• Chapter 11 Treasury and Foreign Exchange
• Chapter 12 Treasury Derivatives

PART 3 FINANCIAL MARKETS TECHNOLOGY

• Chapter 13 Capital Markets Contexts
• Chapter 14 Exchanges and Execution Venues
• Chapter 15 Financial Markets Intermediaries

PART 4 CROSS-FUNCTIONAL CONSIDERATIONS

• Chapter 16 Channels and Customer Relationship Management
• Chapter 17 Cybersecurity
• Chapter 18 Market Risk Management
• Chapter 19 Operational and Compliance Risk Management
• Chapter 20 Innovation

Glossary
Index

Randall E. Duran is the chairman of Catena Technologies, a fintech company that provides derivatives trade reporting solutions. He is also an adjunct professor at Singapore Management University and holds B.S. and M.S. degrees in computer science from the Massachusetts Institute of Technology (M.I.T.). Over the past twenty-five years Randall has worked with financial institutions in the United States, Europe, Asia, Australia, and Africa, including retail banks, investment banks, and stock exchanges. He has started up and grown fintech companies, has served as the Chief Information Officer of a US-based bank, and acts as technology advisor to financial institutions and Fintech companies. Randall is a member of the American Bankers Association Payments Systems Committee and the Cyber and Information Security Working Group.