Fast Track to Quality A 12-Month Program for Small-to Mid-sized Businessess

Tunks, Roger

ISBN 10: 007065476X / ISBN 13: 9780070654761

Published by McGraw-Hill, 1992, 1992

About this Item

Hard Cover. Very Good+ to Near Fine/Fine. 5th Printing. 8vo - over 7¾" - 9¾" tall. ISBN:0-07-065476-X. Three page corners were dog eared, it appears there is one sentence highlighted in green on page 35. Gray cloth with red lettering on spine. 292 pages.

Seller Inventory # 008637

Bibliographic Details

• Title: Fast Track to Quality A 12-Month Program for Small-to Mid-sized Businessess
• Publisher: McGraw-Hill, 1992
• Publication Date: 1992
• Language: English
• ISBN 10: 007065476X
• ISBN 13: 9780070654761
• Binding: Hard Cover
• Edition: 5th Printing
• Printing: 5th or later Printing
• Condition: Very Good+ to Near Fine
• Dust Jacket Condition: Fine
• Seller catalogs:
  • Business and Economics

About this title

Synopsis

This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM "how to's" for recapturing customer loyalty, advancing market share, and dramatically boosting profits.