Fast Track to Quality: A 12-month Program for Small to Mid-sized Businesses

Tunks, Roger

ISBN 10: 007065476X / ISBN 13: 9780070654761

Published by McGraw-Hill Inc.,US, 1992

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.

Seller Inventory # rev2531145002

Bibliographic Details

• Title: Fast Track to Quality: A 12-month Program for Small to Mid-sized Businesses
• Publisher: McGraw-Hill Inc.,US
• Publication Date: 1992
• Language: English
• ISBN 10: 007065476X
• ISBN 13: 9780070654761
• Binding: Hardcover
• Condition: Good
• Weight: 544.3 grams

About this title

Synopsis

This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM "how to's" for recapturing customer loyalty, advancing market share, and dramatically boosting profits.