Financial Customer Service

The only A-to-Z guide to creating, managing, and leveraging an incredibly powerful new competitive tool Financial Customer Service A leading expert in the field, H. A. Schaeffer Jr., clearly explains how a financial customer service function works and how it can give your company an unbeatable competitive edge. You'll get everything you'll need to plan, implement, and manage a financial customer service department. Drawing upon his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance on:
* Making a business case for a financial customer service department
* Laying the groundwork
* Determining computer capabilities and needs
* Integrating resources
* Setting up a phone system
* Staffing and training
* Managing the transition
* Creating a policies manual
* Maximizing the potential of the new department
* And much more!

H. A. SCHAEFFER JR., C.C.E., C.E.W., is President of D&H Credit Services, Inc., a credit and financial customer service consulting firm to all sizes of manufacturers, wholesalers, government agencies, and credit organizations located in Port Washington, New York. He has served as a credit consultant for a number of midsize companies as well as Fortune 500 companies, including Bausch & Lomb and Mobil, Inc. Schaeffer is a certified expert witness in bankruptcy preference actions. He represents creditors who have been served with a preference action by a trustee and has negotiated on behalf of several companies that have faced difficult large collection issues. He has taught credit courses for the American Management Association (AMA), the National Association of Credit Management (NACM), and Dun & Bradstreet. He has also taught customized courses for Fortune 500 companies and noncredit organizations.