This book is a well used but readable copy. Integrity of the book is still intact with no missing pages. May have notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.

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Bibliographic Details

Title: "I'm First": Your Customer's Message to You
Publisher: Rawson Assoc
Publication Date: 1989
Language: English
ISBN 10: 0892563346
ISBN 13: 9780892563340
Binding: Hardcover
Condition: acceptable

About this title

Synopsis

Offers a detailed program for improving customer service, tells how to identify and fix small sales problems, and shares stories of good and bad customer service

Reviews

This book is a pleasant surprise. What appears in the opening pages as a long promotional tract for a specific management program quickly transforms into a very practical and helpful guide for organizations to change from being market-driven to becoming customer-driven enterprises. The title is an acronym based upon what Goldzimer calls the "seven crucial principles of customer service: integration, mission, feedback, interviewing, reward, support, and training." These principles are thoroughly discussed in separate chapters, and specific suggestions on how they can be implemented are given. Effort has been made to make the concepts practical in both the private and public sectors. This deserves to be read by a wide audience and is highly recommended.
- Robert Logsdon, Indiana State Lib., Indianapolis
Copyright 1989 Reed Business Information, Inc.

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