Foundations of IT Service Management
Language: English
Published by Van Haren Publishing BV, 2005
- Softcover
- Used
Seller: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc
AbeBooks seller since March 23, 2026
Condition: Used - Good
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Add to basketSeller Inventory # CIN9077212582G
- Title
- Foundations of IT Service Management
- Author
- Jan Van Bon
- Publisher
- Van Haren Publishing BV
- Publication year
- 2005
- Condition
- Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 9077212582
- ISBN 13
- 9789077212585
- Edition
- 2nd Edition
The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.
While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.
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World of Books Inc
Montgomery, IL, U.S.A.
AbeBooks seller since March 23, 2026
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