Foundations of IT Service Management: based on ITIL (English version)
Language: English
Published by Van Haren Pub, 2005
- Softcover
- Used
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
AbeBooks seller since July 2, 2009
Condition: Used - Very good
US$ 7.14
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Add to basketItem description from seller
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Seller Inventory # G9077212582I4N00
- Title
- Foundations of IT Service Management: based on ITIL (English version)
- Author
- J. Van Bon
- Publisher
- Van Haren Pub
- Publication year
- 2005
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 9077212582
- ISBN 13
- 9789077212585
- Edition
- 2nd Edition
- Item weight
- 1.1 pounds
The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.
While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
ThriftBooks-Dallas
Dallas, TX, U.S.A.
AbeBooks seller since July 2, 2009
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