Title: Foundations of IT Service Management: based on ITIL (English version)
Publisher: Van Haren Pub
Publication Date: 2005
Language: English
ISBN 10: 9077212582
ISBN 13: 9789077212585
Binding: Soft cover
Edition: 2nd Edition
Condition: Good

About this title

Synopsis

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.

While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

About the Author

Chief Editor Jan van Bon is responsible for managing the content of most of the ITSMF-NL publications, and represents ITSMF-NL on ITSMF-International s Publication Committee.

"About this title" may belong to another edition of this title.

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