Foundations of IT Service Management: based on ITIL (English version)

ISBN 10: 9077212582 / ISBN 13: 9789077212585

Published by Van Haren Pub, 2005

About this Item

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Bibliographic Details

• Title: Foundations of IT Service Management: based on ITIL (English version)
• Publisher: Van Haren Pub
• Publication Date: 2005
• Language: English
• ISBN 10: 9077212582
• ISBN 13: 9789077212585
• Binding: paperback
• Edition: 2nd Edition
• Condition: Very Good

About this title

Synopsis

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.

While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

About the Author

Chief Editor Jan van Bon is responsible for managing the content of most of the ITSMF-NL publications, and represents ITSMF-NL on ITSMF-International s Publication Committee.