Foundations of IT Service Management: based on ITIL (English version)
Language: English
Published by Van Haren Pub, 2005
- Softcover
- Used

Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Very good
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- Title
- Foundations of IT Service Management: based on ITIL (English version)
- Publisher
- Van Haren Pub
- Publication year
- 2005
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 9077212582
- ISBN 13
- 9789077212585
- Edition
- 2nd Edition
The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.
While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.
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"About the title" may belong to another edition of this title.
Wonder Book
Frederick, MD, U.S.A.
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