Title: Freedom from Command and Control: Rethinking Management for Lean Service
Publisher: Productivity Press 2005-08-12
Publication Date: 2005
Language: English
ISBN 10: 1563273276
ISBN 13: 9781563273278
Binding: Hardcover
Condition: New

About this title

Synopsis

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers

About the Author

John Seddon

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