Freedom from Command and Control: Rethinking Management for Lean Service

Seddon, John

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ISBN 10: 1563273276 ISBN 13: 9781563273278

Published by Productivity Press, 2005

Language: English

Condition: Used - Very good Hardcover

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Bibliographic Details

Title: Freedom from Command and Control: Rethinking Management for Lean Service
Publisher: Productivity Press
Publication Date: 2005
Language: English
ISBN 10: 1563273276
ISBN 13: 9781563273278
Binding: hardcover
Condition: Very Good
Weight: 17 ounces

About this title

Synopsis

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers

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John Seddon

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