Title: Front Office Success: How to Satisfy Patients and Boost the Bottom Line
Publisher: Mgma
Publication Date: 2010
Language: English
ISBN 10: 1568293798
ISBN 13: 9781568293790
Binding: Soft cover
Condition: Good

About this title

Synopsis

As a member of the front office staff, you are the face of your medical practice. Often the individual who has the initial contact with new patients, payers, and referring practices, you are expected to be poised and professional at all times. Sometimes, however, it takes everything you've got to hold it together. With best-selling author and popular speaker Elizabeth Woodcock serving as your own personal coach, this book shows you how to increase your emotional balance, improve your ability to roll with the punches, and be more productive. You ll learn to view the challenges of your job as opportunities that can significantly help patients, staff, and physicians alike. As an added bonus, the book includes a customizable CD that contains tools for you to use in your own practice!

About the Author

Elizabeth W. Woodcock , MBA, FACMPE, CPC Woodcock is a professional speaker, author and trainer specializing in medical practice management. Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national health care management journals. Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a bachelor of arts degree from Duke University, she completed a master of business administration in health care management from the Wharton School of Business of the University of Pennsylvania.

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