Good Services | How to Design Services That Work

Lou Downe

ISBN 10: 9063695438 / ISBN 13: 9789063695439

Published by BIS Publishers, 2020

About this Item

Good Services | How to Design Services That Work | Lou Downe | Taschenbuch | 224 S. | Englisch | 2020 | BIS Publishers | EAN 9789063695439 | Verantwortliche Person für die EU: BIS Publishers, Timorplein 46, 1094 CC AMSTERDAM, NIEDERLANDE, bis[at]bispublishers[dot]com | Anbieter: preigu.

Seller Inventory # 116544917

Bibliographic Details

• Title: Good Services | How to Design Services That Work
• Publisher: BIS Publishers
• Publication Date: 2020
• Language: English
• ISBN 10: 9063695438
• ISBN 13: 9789063695439
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 195W x 130H x 20D millimeters 195 millimeters width by 130 millimeters height by 20 millimeters depth
• Weight: 335 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

About the Author

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.