A Guide to Computer User Support

Beisse, Fred

ISBN 10: 0619033630 / ISBN 13: 9780619033637

Published by Course Technology, 2001

About this Item

Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP14196884

Bibliographic Details

Title: A Guide to Computer User Support

Publisher: Course Technology

Publication Date: 2001

Binding: Soft cover

Condition: Good

Edition: 2nd Edition.

About this title

Synopsis:

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

About the Author:

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.