A Guide to Computer User Support

Beisse, Fred

ISBN 10: 0619033630 / ISBN 13: 9780619033637

Published by Cengage Learning, 2001

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.

Seller Inventory # wbs5177563663

Bibliographic Details

• Title: A Guide to Computer User Support
• Publisher: Cengage Learning
• Publication Date: 2001
• Language: English
• ISBN 10: 0619033630
• ISBN 13: 9780619033637
• Binding: Soft cover
• Edition: 2nd Edition
• Condition: Good
• Weight: 821 grams

About this title

Synopsis

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.