A Guide to Computer User Support for Help Desk and Support Specialists 2nd

Beisse, Fred

ISBN 10: 0619033630 / ISBN 13: 9780619033637

Published by Course Technology, Boston, MA, 2001

About this Item

All pages clean. Book is new.minimal wear from storage. Looks great. Multiple copies available this title. Quantity Available: 2. ISBN: 0619033630. ISBN/EAN: 9780619033637. Pictures of this item not already displayed here available upon request. Inventory No: 1560724369.

Seller Inventory # 1560724369

Bibliographic Details

• Title: A Guide to Computer User Support for Help Desk and Support Specialists 2nd
• Publisher: Course Technology, Boston, MA
• Publication Date: 2001
• Language: English
• ISBN 10: 0619033630
• ISBN 13: 9780619033637
• Binding: Softcover
• Edition: 2nd Edition.
• Condition: New

About this title

Synopsis

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.