A Guide to Computer User Support for Help Desk and Support Specialists

Beisse, Fred

ISBN 10: 0495806498 / ISBN 13: 9780495806493

Published by Course Technology, 2009

About this Item

Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).

Seller Inventory # 000902727U

Bibliographic Details

• Title: A Guide to Computer User Support for Help Desk and Support Specialists
• Publisher: Course Technology
• Publication Date: 2009
• Language: English
• ISBN 10: 0495806498
• ISBN 13: 9780495806493
• Binding: paperback
• Edition: 4th Edition.
• Condition: Good

About this title

Synopsis

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.