A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

Fred Beisse

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ISBN 10: 0619033630 ISBN 13: 9780619033637

Published by Course Technology, 2001

Language: English

Condition: Used - Good Soft cover

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Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.74.

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Bibliographic Details

Title

A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

Publisher

Course Technology

Publication Date

2001

Language

English

ISBN 10

0619033630

ISBN 13

9780619033637

Binding

Paperback

Edition

2nd Edition

Condition

Good

Dust Jacket Condition

No Jacket

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About this title

Synopsis

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.

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